Interlace Health President Takes a Seat in the Spotlight on Kids Rock Cancer’s “Couch Session” – Discusses Change & Leading through the Pandemic
New partnership makes it easier for patients and healthcare providers to share, complete, sign, and store required forms electronically
OCKVILLE, Md. & ST. LOUIS — A new partnership between DrFirst and Interlace Health will make it easier for patients and healthcare providers to send, complete, sign, and manage forms so that needed medical treatment can be provided efficiently.
DrFirst is a pioneer in technology, support, and services that connect people at touchpoints of patient care. Interlace Health (formerly FormFast) is a process transformation company that solves many of healthcare’s central challenges through seamless data capture and information exchange.
The partnership enables Backline, DrFirst’s award-winning care collaboration platform, to offer its users an integrated Interlace Health module, which allows healthcare organizations to share forms via secure messaging to patients, external clinicians, or anyone who needs to provide information and sign documents. Providers can now use Backline to deliver Interlace Health’s forms to patients and other healthcare providers in advance of medical procedures to improve pre-registration and intake processes, prevent delays, and improve the patient experience. The documents can be stored in a patient’s medical record, and the process increases efficiencies and supports social distancing for patients and medical staff.
Completed and signed forms are required at many points within the health system for patients to get needed treatment. Yet missing consent forms are the most frequent cause of surgical delays at nearly 25%, according to a study by the UT Health Science Center.
“Except for life-saving emergency care, forms are often one of the first steps in healthcare,” said G. Cameron Deemer, president of DrFirst. This requirement goes beyond a patient simply providing his or her name, date of birth, and insurance information, according to Deemer. “A patient may arrive at a hospital for surgery, after having fasted since the night before, after having taken one or more days off work, and having arranged for transportation home. But that surgery won’t happen if the hospital hasn’t received ‘clearance for treatment’ forms from the patient’s primary care physician or the cardiologist.” These situations can frustrate patients, disrupt staff, and increase costs to the healthcare system, Deemer explained.
Incorporating Interlace Health with Backline allows these documents to be shared, completed, signed, and stored in electronic medical records in a way that meets HIPAA requirements to protect patients’ private health information. This also saves time by eliminating the need to print, fax, or scan documents.
“Healthcare organizations can spend a lot of energy trying to get these needed forms completed and signed in time so patients’ treatments aren’t delayed and to help control healthcare inefficiencies,” said Art Nicholas, chief revenue officer at Interlace Health. “Our partnership with DrFirst means that patients can get the care they need when they need it, clinicians can collaborate more efficiently, and healthcare organizations can improve operations and ensure compliance.”
Backline can streamline the delivery of any type of document generated by Interlace Health, such as forms for patient intake and informed consent, as well as healthcare organizations’ administrative forms for human resources, downtime, and risk management.
About Interlace Health
Interlace Health (formerly FormFast) lives at the intersection of the relationships, environments, and experiences at the heart of modern health care. By enabling seamless data capture and information exchange among providers, staff, and patients, Interlace Health solves many of health care’s central challenges through process transformation. The result for its clients is reduced costs, increased collections, uplifted patient experiences, improved operational efficiency, and enhanced support of an organization’s integration strategy.
Interlace Health’s platform enables several solutions that are accessible by clinicians and patients inside and outside the walls of the health care system. These include patient intake, revenue cycle management, electronic consent, forms-on-demand and downtime contingency. To learn more about how the company is improving health care workflow, visit www.interlacehealth.com.
Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services that securely connect people at touchpoints of care to improve patient outcomes. We create unconventional solutions that solve care collaboration, medication management, price transparency, and adherence challenges faced in healthcare. We unite the Healthiverse by providing our clients with real-time access to the information they need, exactly when and how they need it–so patients get the best care possible. DrFirst solutions are used by nearly 300,000 healthcare professionals, including more than 100,000 prescribers, nearly half of the EHRs in the U.S., and more than 1,400 hospitals in the U.S. and Canada. To learn more, visit DrFirst.com.
UPCOMING WEBINAR: PATIENT INTAKE AND INFORMED CONSENT FOR TELEHEALTH
Can your current Patient Intake Process support the rise of telehealth? As hospitals and health systems navigate widespread telehealth use in wake of the COVID-19 pandemic, transforming traditional in-person processes, such as patient intake, are the natural next steps along the patient care journey.
The failure to capture patient intake information and consent for telehealth can affect productivity and the revenue cycle.
On June 1, 2020, Interlace Health partnered with Becker’s Hospital Review to sponsor a webinar discussing improving the patient intake process in relation to virtual care delivery as healthcare increasingly moves toward a more telehealth-based care delivery model.
Since the webinar even was one of Becker’s highest attended webinars to date, we are planning to host an encore presentation on June 20th!
The webinar will be led by Theresa Moss, solution marketing manager at Interlace Health; and Ann Hill, solution architect at Interlace Health. Attendees will see first-hand how Interlace Health enables the electronic capture of patient information and consent for each telehealth visit, creating a seamless experience for atients, staff, and providers.
Don’t miss this last chance to view this popular webinar and ensure your organization is prepared to best navigate the patient intake process.
During National Health IT Week, Eric Ballard, Sr. Solutions Consultant at Interlace Health, shares his thoughts on his extensive experience in Healthcare IT, and the value Interlace Health brings to the industry.
In my role at Interlace Health, I get the opportunity to be at the forefront of creating solutions tailored to meet the specific needs of each client.
Working closely with IT professionals, clinicians, and C-level constituents in the field to implement and customize solutions in a variety of healthcare settings, has provided me with first-hand insight into the value FormFast brings to providers, staff, and patients in the Health IT community.
From my unique vantage point, Interlace Health’s value lies in our ability to continually deliver successful, workable solutions that account for time, implementation, budget, and resource management.
EHR’s are often talked about as being fully encompassing healthcare information solutions. Yet, there is a strong need to improve on inherent limitations designed to these large systems. From my experience in the trenches of healthcare IT, EHR’s don’t move fast or economically. When registration and clinical documentation needs change, it can often become expensive in both time and money to update your EHR solution.
Interlace Health solutions reduce clicks and time needed to complete processes that are otherwise overly complicated or simply take too long to complete in your EHR. Interlace Health provides access to all the tools and training to fully customize processes and workflows without the need for additional spending. This translates into direct control over how information is shared across critical systems and the functional teams that use our solutions.
Additionally, in today’s environment where different departments and facilities aren’t using the same EHR systems, FormFast bridges people, processes, and technology. With FormFast, patient registration and clinical processes and information can be standardized across multiple EHRs.
Our powerful and flexible platform is designed to meet multi-departmental needs and challenges, and our solution logic and configuration for full functionality of FormFast solutions live in one place. This enables complete control and responsibility for continuous process improvement at our clients’ disposal. Not only does this mean large savings in time and expense, but there are other advantages as well.
Interlace Health solutions impact a number of key areas across a healthcare organization, including:
-Interlace Health serves as an add-on for your EHR, providing robust forms features you need to allow patients to easily complete intake forms before arriving for treatment.
-Registration staff can monitor all patient form activity and can communicate with patients as needed to help complete forms ahead of visiting your facility.
-Interlace Health solutions streamline business processes and supporting workflows.
-The same Interlace Health platform that outputs your registration and clinical forms can output checks, direct deposit slips, and, financial documents, etc.
-Interlace Health integrates with your existing EHR system to capture signatures on eForms and archive them electronically in the correct patient folder.
-Annotate, sign, check, free text your forms as needed using our clean and easy to use user interfaces which reduce training needs. Additionally, reduce errors by assigning fields to be required as needed.
-Forms can be updated as needed and cost per form is heavily reduced. You no longer need to stockpile forms which inevitably go out of date and may not be disposed of at all. This will lead to benefits in terms of clinical or financial outcomes.
-Interlace Health form design solutions allow you to integrate not just registration and clinical forms, but ANY forms (HR, financial, etc.).
-Interlace Health solutions allow for customized reporting using registration and clinical data, including staff usage. With the right data you can easily adjust our solutions for future needs.
-Better reporting leads to continuous process improvement allowing you to achieve measurable results.
The Interlace Health Difference
The highest value Interlace Health brings is rooted in their team of professionals who solve problems, deliver successful solutions, and impart knowledge every day to our customers.
There is nothing quite as satisfying as successfully completing a healthcare IT project. Knowing that your solutions are now improving the day-to-day processes of clinical staff is extremely rewarding. Seeing a healthcare system adopt our technology and grow with FormFast across their organization to impact the end-result for patients is why I come to work every day.
Over my past eight years here, I have witnessed first-hand Interlace Health’s ability to create innovative solutions and form meaningful relationships with their clients – making us not only the right partner for today but also for tomorrow.
We look forward to hosting our FormFast (now Interlace Health) User Group Summit LIVE in St. Louis, Missouri on September 30 – October 2, 2019!
This event is dedicated to bringing our customers to the forefront of technology problem-solving and product development to help your team gain a stronger sense of what’s available, what’s coming, and how you can put these tools and techniques into practice.
It’s an in-person opportunity for you to discover what’s new, share visionary ideas, discuss challenges, and learn from the experiences of your peers.
We are excited to provide this one-of-a-kind platform to build your professional network as you engage with industry leaders, Interlace Health users from across the country, and the Interlace Health Team!
We hope you can meet us in St. Louis this fall for this customer-centric event hosted at the beautiful Ameristar Resort Casino Spa.
While we can think of more … Check out these 5 reasons we believe you shouldn’t miss out on this exclusive event!
1.) MAKE AN IMPACT AT YOUR ORGANIZATION.
With hands-on-training, including tips & tricks and peer-to-peer problem-solving sessions, you will give your site 2 hours of saved time per week — that is over 100 hours during a year!
Gain new skills to help you effectively problem solve and return to the office ready to positively affect change. Share the knowledge you’ve gained to get the most of Interlace Health as well as your EHR!
2.) RECEIVE A INTERLACE HEALTH SERVICES CREDIT.
For each Summit attendee, your organization will receive a $2,500 services credit! This can be used for form design, software upgrades, system optimization, or towards new Interlace Health Solution add-ons.
With this perk, the conference more than pays for itself!
*1 credit per attendee – limit of 2 credits per organization. Credit must be used by 10/02/2020.
3.) LEARN FROM THE EXPERTS. BE THE EXPERT.
Hear from people who know the products you are using. Whether they are on Interlace Health side, or are an end user like yourself, you will always learn something new.
We want to hear from you! As a healthcare IT professional and Interlace Health customer – we want to hear about your current projects, challenges, and successes!
We also have an exciting line-up of speakers from local health systems at the forefront of technology advances in healthcare, including BJC HealthCare – Washington University School of Medicine in St. Louis.
4.) FIND PROFESSIONAL DEVELOPMENT, INDUSTRY EDUCATION, AND NETWORKING – ALL IN ONE PLACE.
Discussing your current projects and bouncing ideas off others from different organizations can give you a fresh perspective, and even provide new strategies and encouragement to keep going when you hit a roadblock!
You will also gain in-depth knowledge to other extensions of Interlace Health’s platforms that have potential to generate a significant amount of savings in areas centered around Pre-Registration, Clinical Solutions, Clinical Consent, and Referral Management.
5.) STEP OUTSIDE THE OFFICE & HAVE A GREAT TIME!
We know that ALL work and no play makes for a very dull trip! We have arranged some special evening events to make your trip unforgettable – including LIVE entertainment with Meg+Tyler, plus a meet and greet opportunity after the show!
Meg+Tyler is made up of two singers … Tyler Crain + Meghan Linsey, sound familiar? It should! Meghan Linsey is a #1 Billboard Recording Artist and famously known as a runner up on NBC’s The Voice. Tyler has over 2 million plays on Spotify as well as songwriting credit for a Grammy nominated “Country Album of the Year”. Be sure to add them to your play list for the plane or car ride!
Also, we can’t forget to mention the breathtaking location. Ameristar Casino Resort Spa St. Charles is ranked in the top four among luxury hotels in Missouri in 2017 by U.S. News & World Report, this all-suite AAA Four Diamond hotel features contemporary style with sheer comfort. Ameristar offers an exceptional gaming and entertainment experience in the St. Louis metropolitan area.
Interlace Health’s goal is to create seamless and convenient experiences, and this extends to our User Group Summit. Our team has every detail covered so you can focus on making the most of your time at the conference. Lodging, wi-fi, Summit-sponsored activity transportation, meals, & cocktails — and anything else you need once you’re there!
Last month, I had the opportunity to attend the Patient Experience Summit 2019. A collaboration between HIMSS and Cleveland Clinic, it allows patients, practitioners, and members of the Health IT community to come together to share best practices, ideas, and inspiration about how we can improve the patient experience.
In several sessions, there was a focus on delivering a great patient experience at registration. As a former Administrative Operations Manager for several outpatient radiology facilities, this is a topic near and dear to my heart.
Our front desk associates are often the first face our patients see when they walk into our facilities. We all know that interaction with a facility’s front-line staff can set the tone for a patient’s entire visit. Did you know it can even affect a patient’s perception of their clinicians and the quality of their care?
Here are a few takeaways from sessions that highlighted the importance of delivering a quality patient experience at registration.
CREATING A “SUPER WOW!! EXPERIENCE” IN REGISTRATION
In their session, “Hidden Opportunities to Design a Better Experience,” Chaise Camp, Executive Director of Patient Experience and Jeremy Carr, Lead Patient Experience Advisor, both at Nebraska Medicine, outlined their approach to create a “Super Wow!! Experience” at registration.
They understood that the first step in enhancing the patient experience was enhancing the staff experience. The registration staff was focused on data entry instead of the patient. The result = an unengaged patient.
Patients who had this impersonal experience reported feeling as though they were “just a number.” This experience went on to color their impression of their visit with their doctor.
Nebraska Medicine used many tactics to fight this situation. They started with an “Enjoy Your Day” training for medical receptionists. They also challenged the nurses and medical assistants to walk up to patients when calling them back from the waiting room with personal greetings.
This turned the patient experience from “I’m just the next person in line” to “my care team knows me and is expecting me!” Nebraska Medicine saw a significant improvement in survey results around the “Friendliness and Courtesy” of the nurses and assistants by using this personal patient greeting approach. They also saw improvements in their Likelihood to Recommend survey results.
LONG WAIT TIMES IN CLINIC, MAKE IT LOOK POORLY RUN
In another session, “Designing the Medical Practice Experience to Earn Loyalty and Engage Digital Customers,” Chrissy Daniels from Press Ganey spoke about how culture, process, teamwork, and design thinking combine to influence the patient experience in our clinic. She talked about the trickle-down effect of a cumbersome and backed-up registration process.
When the registration process is slow and complex, or the patient has to wait past their appointment time to be seen, they frequently complain that when they did see their doctor, the doctor seemed rushed or inadequate.
Ms. Daniels felt that the physicians were not rushed and that they weren’t even aware of scheduled visit start times.
She shared some statistics collected by Press Ganey on the correlation between wait time and a patient’s likelihood to recommend a physician:
99% of patients who reported a wait time of “zero” said they would recommend their physician to others, compared to only 16% of patients who reported a wait time of greater than 15 minutes saying they were likely to recommend.
It’s not the wait time alone that impacts this metric – it’s that a long wait time creates an impression with the patient that the practice simply doesn’t run well.
She strongly recommended pre-registration as a method to cut registration times and keep the practice running on schedule.
REMOVE BARRIERS BY THROWING AWAY THE CLIPBOARD
Finally, Sabina Mujanovic, Patient Advocate with Texas Health Resources, presented on the impact of pre-registration in “Patients Fall in Love with Online Registration.”
Sabina spoke about how negatively a cumbersome registration process impacts the behavioral health practice at her hospital. She described how throwing up any barriers between that patient and their appointment comes with a serious risk that the patient will rethink attending.
They led a focus group on Outpatient Registration, where patients commented on extended wait times, and the long and repetitive forms they were asked to fill out again and again.
The hospital decided to make a change. They reduced their intake forms from 11 to 4 pages. They moved to an online pre-registration tool that allowed their patients to complete forms from home. Patient information in the EHR pre-populated on the forms, so they weren’t repeatedly providing the same information at each visit.
She shared some amazing results: Door to therapist time was reduced by over 25 minutes. Before the online registration initiative, the behavioral health practice had a no-show rate of 30%. They found that when patients pre-registered online, those patients had a no-show of just 3%!
The patients who had pre-registered at home were already engaged in the appointment and didn’t dread a long registration process.
All this made the entire practice run more smoothly, and they saw an 11% jump in patient satisfaction.
PATIENT ENGAGEMENT = PATIENT LOYALTY
We all know that our patients are now consumers and that they have a choice when choosing care. They can and will post reviews of your practice on websites such as Vitals.com, Zocdoc, and Yelp, steering potential patients toward or away from you.
There is evidence that a well-run registration desk and efficient check-in process speak volumes about the quality of your practice, and the care and concern you have for your patients and their time.
Want to learn more about the benefits of driving an enhanced Patient Experience through Pre-Registration? Join our upcoming webinar!
As a member of the solution marketing team at Interlace Health, Theresa Moss works with customers to identify ways to transform their processes in areas such as revenue cycle management, registration, scheduling, and health information management. She believes that maximizing operational efficiency is fundamental to supporting a health system’s continued growth. Theresa has fifteen years of experience in outpatient radiology and a background in operations management.
“You’re not a real nurse, though.”
I could not have been more stunned.
I had started a new job at an elementary school after 10 years of hospital nursing. We were at a happy hour with several of the staff – a great chance to get to know each other!
I had worked in step-down units, with cardiac and pulmonary patients, pre and post-surgery, with transplant patients …but, that was not what this woman saw when she met her new school nurse.
As any parent of a child with an illness or chronic disease will tell you, school nursing is a vital specialty. Band-Aids and icepacks? Sure. But blood sugars, carb counting and insulin? Also, yes. Tube feedings? Yep. Suctioning ET tubes? Lots of meds? Absolutely. Broken wrists, ankles, legs? Indeed – and, so much more.
The reality is that there is a lot more to nursing than what you see on TV or the stereotypes you may unknowingly hold.
Knowledge is power – let’s get educated!
First, I want to make sure readers understand that we ALL take the test. RNs in every field became registered in the same way. Governed by our individual state boards, whether we work in a nursing home, in an office, or the ICU – same test. The role we fill brings the necessary “on the job training” to that specialty. We can choose to become certified in that specialty, and some roles require prior specific nursing experience, but our specialization happens after we graduate, after we are employed.
While there is a different schooling, licensure and therefore a different test for LPNs, it’s still the same thing. Once you become licensed, you learn your specialty on the job.
The prevailing view of what a nurse is and what he or she does usually involves working in a busy hospital: in the ED, the ICU, or on a general unit. And certainly, this does comprise a large number of nurses, as 57% of the workforce can be found in these areas.
Fortunately, we nurses have so many more rewarding and critical roles to fill! Here is just a sample:
Critical access/rural hospital nursing – Of course, this may be the most important role to understand, lest anyone dare to believe Senator Walsh’s statements. These nurses must possess an unheralded breadth of skills. They aren’t limited to one specialty like many larger hospitals, such as cardiac, orthopedic or ED nursing. They must know IT ALL. They are drawing their own labs, not a phlebotomist; they are caring for patients with the flu, in labor, in anaphylactic shock, with traumatic injuries, and more. Remember, these hospitals are the only ones for miles, sometimes hundreds of miles. It is, as the name suggests, the critical and only access to healthcare. Rural nurses are most definitely not playing cards.
I encourage you to click through and learn more about this sampling of nursing specialties:
- Public Health nursing
- School nursing
- Ambulatory care nursing
- Home Health nursing
- Long term care nursing
- Flight nursing
- Correctional care nursing
- Case Management nursing
- Clinical Informatics nursing
- Forensic nursing
- Telehealth/remote monitoring nursing
Click here to find out more about nursing and other nursing specialties.
I offer all nurses my gratitude and respect and a wholeheartedly thank you for the knowledge you hold, the care you give, and the skill you bring to your specialty.
Learn more about National Nurses Week 2019.
Robin McKee, MS, RN is the Director of Clinical Informatics/Solutions at FormFast. As a core member of the solution management team, McKee connects directly with the clinical community to gather the information needed to help ensure that solutions meet the needs of healthcare customers.
Robin brings over twenty years of clinical experience as a registered nurse in hospitals, outpatient, and community health settings. Her passion to improve care through technology pushed her to the Health IT world in 2015, where she obtained her informatics degree and worked on EHR implementations until joining FormFast in 2017.
On April 1, CMS finalized updates that, in part, provide a better way to care for patients where they spend the most time – OUTSIDE the walls of healthcare, in their homes.
Seema Verma, CMS Administrator said, “…[Medicare Advantage and Part D] plans need greater flexibility in offering benefits that focus on preventing disease and keeping people healthy.”)
This is a welcomed change, given that 70% of a person’s health is determined by factors such as lifestyle and environment.
Under these new benefits, patients have covered access to things such as:
- Meal delivery
- Non-medical transportation, such as for grocery shopping
- Air cleaners or carpet shampooing for patients with asthma,
- And other services to address social needs
ICD-10 – CM Z codes Z55-Z65 identify patients with health hazards related to socioeconomic and psychosocial circumstances. As of February 2018, documentation from ALL members of the care team – rather than only the provider – can be used to report these codes.
Combined, these changes translate to improved billing and coverage of preventative care for patients based on their social needs. But, without knowledge of the risk factors impacting a patient’s life, medical care can only go so far.
Sixty-eight percent of patients have experienced at least one of the social determinants of health (SDOH), but very few are communicating to their providers about it, according to a recent report from Waystar.
As healthcare moves towards targeted, value-based care delivery, it’s important for providers to collect and understand patients’ social determinants and gain momentum into designing critical parts of care delivery.
The Protocol for Responding to and Assessing Patients’ Assets, Risks, and Experiences (PRAPARE) is a national effort to help health centers and other providers collect the data needed to better understand and act on their patients’ social determinants of health. (source)
With data on the social determinants of health, health centers and other providers can define and document the increased complexity of their patients, transform care with integrated services and community partnerships to meet the needs of their patients, advocate for change in their communities, and demonstrate the value they bring to patients, communities, and payers.
So, how can you learn about a patient’s social determinants? Ask them.
Collecting Patient Data Beyond the Walls of Healthcare Organizations: A Key to Understanding Social Determinants of Health
Collecting data related to social determinants of health (which can include home environment, employment situations, physical activity, food security, access to transportation, etc.) is critical as health systems work to improve the health of their communities by analyzing the upstream factors affecting health.
According to a West Corporation survey of 1,036 adults and 317 healthcare providers in the U.S., 86% of Americans are willing to participate in a healthcare survey if prompted by their doctor.
And that doesn’t just include satisfaction surveys. Feedback from patients indicates they are open to participating in a variety of other types of surveys, including health risk assessments, gaps-in-care surveys, medication adherence surveys, remote health monitoring surveys, and post-discharge surveys.
Questionnaires are an important part of Interlace Health’s platform. They can be delivered with pre-registration forms, individually post appointment, or pushed out between visits. Patients can access and submit questionnaires from a computer, tablet, or smartphone from the convenience of their own home (or wherever they may be).
Interlace Health can be a core component of an organization’s PRAPARE Implementation Plan, as our survey and questionnaire capabilities ensure the right questions are asked to patients, at the right time. The information collected remotely or at a healthcare organization is directly archived in the EHR and visible to the care team for assessment and next steps.
SDOH data collected via questionnaires can support efforts to increase preventive care and reduce preventable hospital admissions and ER visits.
Many promising opportunities to collect and access patient data across a continuum of backgrounds, levels of need, and settings are emerging. The data gathered from remote patients has the potential to yield invaluable information to providers seeking to develop personalized, holistic, care plans for their patients; that ultimately, results in better health outcomes.
Another year, another HIMSS in the books for Interlace Health (formerly FormFast).
It was a week of productive meetings, informative sessions, more steps on our Fitbits than we can count, and fantastic opportunities to reconnect with clients and partners, and to make many valuable new connections along the way.
The themes of this year’s HIMSS were interoperability, patient engagement, and consumerism – a direct validation of the importance of Interlace Health’s solutions in the ever-evolving healthcare industry.
HIMSS was a great chance for us to connect directly with the healthcare community and share how Interlace Health is continuing to transform critical document processes – such as informed consent, registration, and downtime, with digital solutions that are embraced by staff and patients.
Contact us to continue the conversation we started at HIMSS19! Miss the conference this year? Let us walk you through a demo of our latest solutions (we’ll even throw in a pair of our famous Interlace Health Socks!)
In the meantime, here are a few of Interlace Health’s key highlights from a successful HIMSS19 filled with conversations, customers, cocktails, crazy socks and all…
Booth 2121: Bringing the Care Experience to Life
With real-life vignettes constructed on the exhibit hall floor, Interlace Health was able to place attendees in the shoes of patients and clinicians.
Interlace Health brought the following three critical care settings to life to help portray Interlace Health’s critical role in each area.
- The patient’s home: This scene illustrated the ease of having current and new patients complete forms and access checklists before arrival with Interlace Health for Pre-Registration. The solution enhances patient engagement, speeds admissions, and enables payment to be captured earlier in the revenue cycle.
- With this year’s HIMSS theme being, “Champions of Health Unite,” the industry is calling for not only a greater focus on technology and our health as a nation, but for an increasing emphasis on what matters most in healthcare: the patient. At its core, Interlace Health’s Pre-Registration Solution focuses on the patient, empowering them to get more involved in their healthcare plans and interact with their care team beyond the four walls of their healthcare facility.
- Registration: This setting showed how Interlace Health accelerates admissions for staff and allows patients to see what forms they are signing. Due to Interlace Health’s seamless interoperability with the HIS system, pre-population of data is possible for each patient. With Interlace Health for Registration continuity of care is not lost during downtime as clinical data collection is still enabled with Interlace Health’s Downtime Solution.
- The bedside: This representation of a patient’s room (hospital bed and all) highlighted the ability for patients to electronically sign informed consent at the bedside on a mobile tablet. Interlace Health’s Electronic Informed Consent Solution leads to improved compliance, staff productivity, and surgical uptime due to instant EHR archival.
Interlace Health’s Best Story Tellers: Our Customers
Representatives from three Interlace Health clients: Singing River Health System, Conway Regional Medical Center, and Steward Health Care joined Interlace Health at their booth during the event and served as a valuable resource to share their first-hand accounts of the significant and repeatable time and cost savings achieved while enhancing their EHR environment with Interlace Health.
Interoperability Showcase: Interlace Health’s Integration Capabilities in Action
Interlace Health’s Mobile Consent Solution was also highlighted beyond the exhibit hall floor at The HIMSS Interoperability Showcase. Interlace Health participated in the vignette: The Opioid Crisis, the Person, & the Population, alongside Epic, NetSmart, and American Well. The demonstration showed how Interoperability drives real-time clinical decision making to ensure appropriate adherence to opioid treatment guidelines.
Working alongside other vendors and industry innovators, we focused on the importance of data sharing and virtual collaboration.
In an interview with HIMSS TV about how to achieve interoperability, Cynthia Green-Edwards, Chief Compliance Officer at State of Michigan Department, HHS, said it poignantly: “We have been able to prove … we can work across disciplines and across health systems to change the culture from ‘not sharing for fear of competition,’ to ‘you can’t be competitive unless you are sharing and working together.”
The showcase was a great example of the promise and possibilities interoperability brings when leading Health IT organizations work together to help providers improve patient care.
We Also Made Time for Some Fun …
Interlace Health co-hosted a Happy Hour with Bridge Connector on Wednesday, February 13th from 4 – 6 pm. Attendees enjoyed a break from the busy conference with an eSignature cocktail in-hand, while networking with other health IT professionals.
Voted Best Socks at HIMSS!
With branded socks being a HIT item on the show floor this year – it was quite the compliment to have John grant Interlace Health the unofficial title of “Best Socks at HIMSS19”!
Miss out on grabbing a pair? Schedule a meeting with us, and we will send you a pair in the mail!
Looking Ahead to HIMSS20
The best part about a week of exceptional education, world-class speakers, cutting-edge health IT products, and powerful networking? The opportunity to connect with people, that despite different backgrounds and roles, share the same passion and commitment to improving healthcare through the power of technology.
HIMSS sets the stage for the coming year in health IT, showcasing new innovations and setting the themes that will define the months to come, and we couldn’t be more excited as we head further into 2019.
There’s no doubt we live in an interesting time for healthcare innovation, and the year ahead seems poised as a major inflection point. Positive updates seem to be on the horizon as recent innovations and regulations shift focus back to the patient and pave the way for a more streamlined, coordinated healthcare landscape.
Constant innovation and passion seem to be the only consistent factors in the Health IT landscape – and Interlace Health looks forward to seeing what the new year brings!
Contact us to schedule a time to continue the conversation started at HIMSS or to learn more about our latest eSignature solutions!
Informed Consent’s Paper Problem Makes Healthcare Headlines – Shedding Light on the Critical Solution
While advances in technology bring the power to improve interactions between patient and provider, informed consent forms often remain a lingering source of manual and paper intensive processes throughout healthcare organizations.
In fact, recent research from CynergisTek shows 76 percent of healthcare organizations surveyed, which use a common EHR platform, still print consent forms instead of using an electronic signature solution.
While consent stands for much more than a signature on a form, the effectiveness of the process in which the consent signature is obtained is extremely important. The industry is starting to take notice of the costly repercussions of sticking to the status quo.
Unfortunately, here we are in 2018 and informed consent documents remain on paper. Why is this such a big problem?
As Shahid Shah points out in his article: ‘Informed Consent: Let Go of the Status Quo’:
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- JAMA reports that two-thirds of procedures have missing consent forms, causing 10% of procedures to be delayed, and costing hospitals over $500k per year.
- Joint Commission reports over 500 organizations annually experience compliance issues because of missing consent forms. There’s almost a 1 in 4 chance that your own organization has this compliance problem.
- A recent JAMA Surgery paper estimated that two thirds of malpractice cases cited lack of informed consent, which increases liability risk.
- Superfluous paperwork directly contributes to clinician burnout.
- Patients often don’t understand their procedures or aren’t properly educated about the service they’re about to use.
As the list above confirms, paper is causing big problems in the processes. Informed consent – one of the most vital forms of communication in healthcare settings, should not be overlooked by healthcare leaders.
Three recent articles from some of Health IT’s top influencers speak to the paper problem with informed consent and highlight the solution to one of healthcare’s biggest process issues: implementing an electronic informed consent solution.
Industry Experts Highlight the Solution to the Common & Costly Problem
Health IT Influencers Shahid Shah, Colin Hung, and John Lynn weigh in on the topic in the following articles and the value electronic informed consent brings to healthcare organizations:
Informed Consent: Let Go of the Status Quo (Shahid Shah, Hospital EMR & EHR)
Shahid Shah, award-winning Government 2.0, Health IT, Bio IT & digital Medical Device Inventor & CTO with over 28 years of technology strategy, architecture, engineering, entrepreneurship, speaking, and writing experience, uncovers the big problem with the healthcare industry’s informed consent status quo.
“Today, many healthcare institutions go without automation of consent documents – which I’m calling the status quo. Even though this document is essential, and its non-digital status quo creates many financial, clinician, and compliance burdens, it’s not high in the list of priorities for digitization or automation.” – Shahid Shah
Shahid recognizes the benefit of turning to an automated process with solutions, such as Interlace Health, which he describes as: “a universally applicable, easy to deploy, and easy to use software package with a fairly rapid ROI”.
“With eConsent software, clinicians aren’t interrupted in their workflows, patients are more satisfied, compliance becomes almost guaranteed, and procedures aren’t delayed because of lost paperwork.” – Shahid Shah
Going from Paper-Based Consents to eConsents in Healthcare (John Lynn, EMR and HIPAA)
John Lynn, Founder of the HealthcareScene.com blog network, showcased the need for an improved informed consent process in his interview with Interlace Health’s Director Clinical Solutions, Robin McKee. John points out a reason the paperless office still alludes us is paper-based consents.
In the interview, Robin offers a lot of great insights into consents in healthcare, the value an eConsent solution, and how Interlace Health is helping organizations successfully make the shift.
“Electronic consent forms are superior to paper in this regard. While paper consents get lost or have to be carried around in a paper chart until they are scanned into the EHR, eConsent forms are instantly archived into the EHR. This ensures the document is archived correctly every time. Plus, it is easy to access the form in pre-op, as well as confirm in the OR during timeout. We utilize a variety of methods, including HL7 and FHIR, to integrate with any EHR or document management system.” – Robin McKee, Interlace Health’s Director of Clinical Solutions.
Looking to Improve Patient Experience? Simple Options Can Yield Big Results. (Colin Hung, Hospital EMR and EHR)
Highlighting the overlooked, yet quick-hit improvement area, of the informed consent process in healthcare, Colin Hung, co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter, also highlighted this hot-topic issue.
He shares The National Center for Ethics in Health Care has a special guideline that prohibits gurney consent (when a patient is asked to sign consent forms ‘on the gurney’ or after they have been sedated in preparation for a procedure) although the situation is a reality in many organizations.
….”That handbook states that “Patients must not, as part of the routine practice of obtaining informed consent, be asked to sign consent forms ‘on the gurney’ or after they have been sedated in preparation for a procedure.” This clause was meant to ensure the consent does not occur “so late in the process that the patient feels pressed or forced to consent or is deprived of a meaningful choice because he or she is in a compromised position. Sadly, gurney consents are an all too common occurrence in hospitals that use paper-based consent forms.” – Colin Hung
Colin details the easy win opportunity for improving patient experience with an eConsent solution like Interlace Health.
“Improving patient experience is a top priority. Instead of grandiose new programs, hospitals and practices would see better results by focusing on simple options that have a big impact – like an eConsent solution. Interlace Health eConsent makes it easier for organizations to treat patients with respect and gets patients involved in their care.” – Colin Hung
The Time is Now: Turning to an Electronic Informed Consent Solution
As these articles convey, the healthcare industry is recognizing that even though the informed consent document is essential – and its non-digital status quo poses many financial, clinical, and compliance risks – the problem often remains yet to be addressed by proven automation solutions, such as Interlace Health.
For many health systems, improving the informed consent process has quickly become integral to a proactive approach to key strategic initiatives such as patient experience, cost savings, and risk management.
As Shahid, John, and Colin’s recent articles point out, Interlace Health’s eConsent solution addresses the industry’s growing need for a more streamlined, reliable, and consistent informed consent process and provides an alternative to the error-prone, paper-based process.
Interlace Health’s eConsent Workflow
Interlace Health provides robust form technology that presents clinicians with a simple, intuitive, and straight-forward process to capture consents.
By scanning the barcode on a patient’s wristband, the appropriate forms for that patient are launched for review and completion. The patient can read the form on a tablet device at the point-of-care, and conveniently sign the form electronically with their finger or stylus.
Staff can then quickly self-sign the form and date-time stamps are automatically applied. Upon the submission of the consent form, it is archived instantly into the EHR – preventing lost information and making documentation instantly visible to the care team.
Interlace Health cuts costs associated with paper, toner, printing, scanning and storage by digitizing consent processes and increasing productivity. On forms costs alone, hospitals can save thousands of dollars per year with Interlace Health’s mobile bedside consent.
In addition to a large financial savings, Interlace Health allows healthcare organizations to meet regulatory, ethical, and legal requirements while creating a more efficient and standardized consent experience for staff and patients.
See why today’s leading healthcare organizations are turning to Interlace Health to automate the critical process of informed consent.
Interlace Health is a solutions company. We transform workflows by enabling seamless data capture and information exchange among providers, staff, and patients. Our clients increase operational efficiencies, reduce overhead, and improve staff and patient satisfaction.