Patient Intake

The registration process is a healthcare organization’s first impression with patients, and it’s usually not a good one. Paper-reliant systems are slow, cumbersome, disengaging, and create frustration for patients and staff. Traditional registration processes are not just a drag on workflows – they’re expensive to operate and delay revenue.

Patient-Intake

Transform Your Registration Process

We digitize the entire patient intake process, making it fast, fluid, and friendly. There’s no need to print and scan – forms are generated and managed electronically, fully integrated with EHRs. Patient information from the EHR automatically populates the registration form, so returning patients need only verify and update. Patients can pre-register from home, reducing on-site registration to mere seconds.

Patient Intake by Interlace Health

Registration and Pre-Registration

Interlace Health streamlines the patient intake process for on-site registration and remote pre-registration, dramatically reducing staff involvement, wait times, frustration, errors and costs, while accelerating the revenue cycle and improving the patient experience.

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How it Works

Interlace Health integrates with your EHR or PM system and generates the appropriate forms for each patient. The patient completes the registration on a computer or tablet, either at home or on-site, and signs forms electronically. The eSignature is HIPAA compliant.

All patient data is then securely filed in your EHR and easily accessed. Interlace Health applies the bar codes electronically and can also print on a wristband if needed. This system virtually eliminates errors.

Significantly reduce wait times and staff involvement

Patient Intake by Interlace Health allows patients to provide their information from home, when they have time and can be more accurate.

For new patients, pre-registration reduces the stress of trying to get to the appointment 15 minutes early to do paperwork, fumbling to find their insurance card, and experiencing an unexpected payment amount. When they arrive, they’re ready.

Promote zero-contact patient registration

A zero-contact patient registration process has gone from a ‘nice-to-have’ to a necessity in the wake of the COVID-19 pandemic. As our industry focus has shifted to meet Social Distancing standards and other recommendations, reducing wait times through remote registration can help support keeping communities safe.

Accelerate revenue with pre-arrival co-pays

Patient Intake by Interlace Health allows patients to know and pay their co-pays or outstanding balances before they arrive. This feature alone is worth the transition alone to Interlace Health, as it is proven to accelerate revenue and reduce staff time collecting it.

41%

of patients consider switching providers for a better digital experience

88%

of patients want to pay online

0:45

saved by nurses per patient prior to appointment

Instantly improve the patient experience

For returning patients, information in their EHR is automatically populated on their registration form, so they do not waste time providing information you already have on file.

Our Guided Experience presents patients with questions relevant specifically to them and their condition, which drastically improves the completion rate. Patients feel like you value their time and you know and remember them from previous visits.

Why it’s Better

Seamless
Integration

Our Patient Intake Solution works with existing EHR, payment service, email/texting platforms and approved mobile hardware.

Enhanced Operations

Providing patients with a more efficient way to complete admission forms will lead to better clinical data and a greater percentage of patients who pre-register for treatment.

Manage Risk & Liability

Collecting data from patients in advance allows for preventative actions to be taken that can avoid surgery cancellations and/or rescheduling, which often present financial challenges and potential patient safety risks.

Reduce
Overhead Cost

Immediately eliminate pre-printed forms and stop bleeding money on ink for forms printed in-office. There’s never waste from throwing out old forms when you make a change. It’s all electronic, safely stored in the cloud.

Customer Success Stories

“Pre-Registration has been a good selling point to both our staff and patients and the process as far as the workflow and build out has been flawless. We have reduced paper throughout the facility and having that connection outside of the hospital walls with patients, allows us to get them the right information, when they need it.”

Artesia General HospitalEric Jimenez, Director of Information Technology

“As a CFO, I see partnering with Interlace Health as a way to improve collections of patient balances and payments, by giving patients the opportunity to pre-register for treatment at home and to better understand their options prior to arrival.”

Metro Imaging, LLCChristine M Keefe, CPA, CMPE, Chief Financial Officer

“Pre-Registration is really the beginning of the revenue cycle. If the data is not entered correctly, it will cause errors and delays down the road. Interlace Health allows us to verify the data and capture as much accurate information as possible earlier in the revenue cycle process,”

Artesia General HospitalEric Jimenez, Director of Information Technology

See how much better each day could be with Interlace Health Solutions

Our team is passionate about helping healthcare organizations smooth out processes that cause unnecessary busy work and adversely affect the patient experience.

Interlace Health's Response to the COVID-19 Pandemic:
We have created enhancements to our solutions and services to assist our clients during these challenging times.
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