Client Services

When you become an Interlace Health client, you gain access to our industry-leading team of highly experienced professionals. We work closely with you on every project, walking through a comprehensive methodology that focuses on strategy, satisfies healthcare industry requirements, and ultimately achieves your individual business goals.

With such an intense focus on your needs, we tend to establish long-lasting relationships with our clients. Our goal is to have our team become an extension of your team.

In the Trenches with You 

Because we have fully immersed ourselves in the healthcare industry for the past 30 years, we create remarkably intuitive and effective solutions that tightly align your success to our success.

Our close relationships with more than 1,200 diverse healthcare organizations have given us a unique and comprehensive understanding of healthcare workflows—how doctors, nurses, and staff interact with each other and with their patients.

Several members of our team have worked in healthcare settings. Their experience gives us real-world information on how hospitals create, manage, store, and retrieve documents. We pour that insight and experience into developing more practical, more efficient solutions that transform interactions between patients, providers, and staff.

Our Approach

All our successful partnerships begin with mutual trust, a clear purpose, and proper expectations.

We assign a dedicated group of project managers, form designers, and implementation consultants to each client throughout the implementation life cycle. You’ll also be assigned a dedicated client success manager who facilitates ongoing communication through the lifetime of our partnership.

Once you sign with Interlace Health, you’ll be guided through the onboarding process to ensure a successful implementation and long-term partnership. After project implementation, our client services team continues to offer you a variety of resources, and we’ll meet regularly throughout the year to ensure our solutions continue to meet your needs and return value for your investment.

After 19 years as an Interlace Health client, we continue to have a positive partnership, and we look forward to adding new Interlace Health solutions that benefit War Memorial Hospital, our clinics, and beyond.

Sandy DePlontySr. Director of Clinical Services

At Interlace Health, we prioritize being proactive to build trust with our clients every step of the way.

To learn more about working with us, reach out today.

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