Ensure Continuity of Care

Our system is designed to allow staff to continue to admit patients when the HIS system is down, and print forms, barcodes and wristbands. Staff can even access physician order sets on your web browser. For planned downtime, simply print packets of essential forms ahead of time.

All forms generated with Downtime Solutions by Interlace Health are easily archived back into the system when it’s up again. You don’t lose information or communication, and never need to disrupt patient care.

Benefits of Interlace Health downtime include:

  • Avoid disruptions to patient care
  • Improve compliance, accuracy, and patient safety
  • Avoid disruptions to your revenue cycle
  • Admit new patients and ensure all required forms are generated and completed
  • Barcoded patient forms to enable auto-indexing during scanning
  • Continuation of elective procedures and patient consenting process

How We Help

As an Interlace Health customer, we want you to know that you have access to the technology, resources, and experience to ensure continuity of care during downtime. We can enable offline patient forms, allowing you to admit patients and generate necessary forms even when your network and EHR are offline.

There are two ways to continue to have an Interlace Health emergency downtime system available during an unexpected loss of internal network and/or server systems.

1. Online workstation: A dedicated workstation that replicates the integrations to the Interlace Health server continuously (by being on the network) until such “emergency downtime” event occurs, and then no longer needs to be on the network.

2. Offline (BCA) workstation: A dedicated workstation that is never online or connected to the network but is updated manually from backups taken by the Customer of the Interlace Health environment (Server and SQL DB) when an emergency downtime event occurs.

Emergency Downtime Options

Downtime for Clinical Documentation

  • Have access to paper forms for clinical documentation to ensure continuity of care during the EHR down​time.
  • Get a single source of truth for most up-to-date forms at downtime​.
  • Ensure accurate scanning back to EHR​ with barcodes.
BLOG: Being Prepared for Downtime Events

Downtime for Registration

  • Electronic intake of registration information outside of EHR/registration system​ can be printed for manual reentry into EHR once the system is back up OR utilize HL7 to send back to EHR as your organization/EHR allows​.
  • Auto print registration forms, armbands and labels WITH barcodes for PPID and accurate scan back to EHR​, eliminating patient ID errors.
  • Continue to populate patient info on forms for on-demand printing.

Why It’s Better

Easier for Staff

Staff compliance with Interlace Health downtime procedures is virtually automatic, as doing it correctly is the easiest path to follow.

Integrates with EHRs

Even our paper alternative downtime system uses the data from EHRs, and uses the same forms to avoid confusion. Barcodes virtually eliminate patient ID errors when transferring data back into the system.

Reduce Liability

Our system closes the gap for human error when transitioning from digital to paper and back to digital. Patient care won’t be delayed and records remain accurate throughout downtime situations.

Improved Patient Experience

Patient may not experience any negative effect of downtime, other than reverting to a paper form.

Let us help you prepare for downtime.

When it comes to downtime in healthcare, well there just isn’t room for it. Interlace Health has been around for over 30 years and our customized solutions are at work in over 1,100 healthcare organizations. We’d love the opportunity to share more details on how we can promote continuity during your organization’s unfortunate, yet inevitable downtime events.

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