Attending industry conferences is crucial for professional development and business growth, and the 2024 MUSE Conference in Denver upheld this reputation. This annual event is a cornerstone in the calendar of MEDITECH professionals, offering a unique blend of learning, networking, and inspiration.

Customer Engagement and Insights

Patricia Clarkson, Director of Customer Success at Interlace Health, shares her experience:

“One of the highlights of the conference for me was the opportunity to meet our existing customers face-to-face. In a post-Covid world where digital communication is the norm, these in-person interactions have become incredibly valuable. Building trust and rapport is much easier in person, allowing us to establish deeper connections. During the conference, we hosted a memorable dinner for our customers, providing a relaxed setting where meaningful conversations flowed naturally. It was a fantastic opportunity to express our gratitude for their partnership and discuss their evolving needs and challenges in depth.

“In addition to the dinner, our booth at the conference was bustling with activity. We had the chance to connect with many of our customers and prospects, showcasing our latest innovations and solutions. These interactions were invaluable, providing direct feedback on our products and services and fostering new opportunities for collaboration.

“Direct feedback from customers during these engagements was candid and insightful, helping us identify areas for improvement and innovation. This face-to-face interaction not only strengthened our relationships but also informed our future strategies, ensuring we continue to meet and exceed our customers’ expectations.”

Networking and Collaboration

John Wilcox, CIO of Morris Hospital and one of our valued customers, highlights the networking opportunities found at MUSE:

“For me, the highlight was all of the great networking accomplished at the conference. The collegial nature of the conference is what I enjoyed most. This was especially noted during your dinner where I was introduced to representatives from Meadville, PA, Magnolia, MS, and from Texas. It was a nice way to relax and share.”

Learning and Development

Maggie Peña, Chief Experience Officer at Interlace Health, reflects on the learning opportunities:

“The MUSE Conference is renowned for its comprehensive and cutting-edge learning sessions. Expert-led workshops and seminars provided the latest insights, trends, and best practices that we can directly apply to our work. Staying ahead in the rapidly evolving healthcare technology landscape is crucial, and these workshops are invaluable in helping us do just that. Practical sessions enabled attendees to gain hands-on experience with new tools, technologies, and methodologies, which is essential for implementing innovative solutions in our daily operations.”

The MUSE Impact

The MUSE Conference in Denver was more than just an event; it was an opportunity to grow, connect, and thrive. Whether meeting with existing customers, attending learning sessions, or simply soaking in the atmosphere, the benefits were plentiful and multifaceted. MUSE 25 is a must-attend event for all MEDITECH organizations looking to advance their careers, expand their knowledge, and build meaningful professional relationships.

Looking Ahead

Patricia concludes:

“Mark your calendar now and prepare to be inspired at MUSE 25 at the Gaylord Texan Resort and Convention Center in Grapevine, Texas!”

About the Authors:

Maggie Peña is the chief experience officer at Interlace Health (the next generation of FormFast), a 30-year-old privately held healthcare IT firm that helps healthcare organizations put people over paperwork with forms automation solutions that enable electronic signature capture and create workflows that save time and cut costs. She brings 22 years of experience in IT to her role and leads one-third of Interlace Health’s employees.

With a fierce focus on customer satisfaction and retention, Maggie created and built Interlace Health’s customer support team and its customer implementation strategy, she built out the company’s fully Spanish-speaking team for project implementation and ongoing customer support, and she has managed the company’s managed services program to create efficiencies for customers. She believes in a proactive approach to customer service, and it shows, with happy and successful customers. Interlace Health provides workflow solutions to 1500+ healthcare organizations and under Maggie’s leadership, Interlace Health currently has a 97.4% customer retention rate. Maggie serves as co-leader for the HIMSS Clinician Burden Reduction Task Force and was recently named to Becker’s 2023 Women in Health IT to Know list. Connect with Maggie on LinkedIn. 

Patricia Clarkson is the Director of Customer Success Management at Interlace Health. With over 20 years of technology experience as a customer advocate, she has a propensity for building long-term relationships. Her team regularly interacts with customers, guiding adoption and expansion while expediting their time-to-value. Patricia delights in increasing her customers’ success and thrives on helping them achieve their desired results with their Interlace Health solutions. With a 97.4% customer retention rate, there are loads of successful customers to celebrate! Connect with Patricia on LinkedIn.

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