One of the coolest aspects of my job is the long-running partnerships between Interlace Health and the health systems that deploy our solutions. Watching their success over the years as their organizations grow and evolve is as rewarding as the relationships that develop over the years.
Case in point: Halton Healthcare.
We began working with this award-winning Canadian healthcare organization—three community hospitals and numerous community-based services serving more than 400,000 people—a few years ago. We helped them implement a Forms on Demand solution that consolidated all their forms into a single, central repository, automating their registration packages and reducing their overall paper burden.
When COVID-19 hit, we helped them develop new, lower-risk registration processes that enabled them to rapidly set up testing centers across their organization.
Have they continued to make progress in optimizing their paper-based processes? That’s the topic of this new on-demand webinar with Halton Healthcare Applications Analyst Leovee Reyes: How Forms on Demand Relieves Paper Overload: A Live Case Study.
Good-bye to the in-house print shop
Halton Healthcare used to generate so much paperwork, they had their own in-house print shop. When they enlisted help from Interlace Heath, they had three goals:
- Decrease paper and label printing
- Establish one central place for all their sites to obtain forms
- Reduce costs
Now, all the organization’s forms are accurate and up to date, with order sets, downtime forms and patient instructions all obtainable instantly on demand—and auto-populated with patient demographics.
The solution also enabled a significant streamlining of their registration process. Registration packages are now automatically set up to print when a patient registers, with printing based on location, site and specific account- and location-based criteria. No matter where registration occurs, the form can print to any printer in the organization.
Overall, Forms on Demand reduced the organization’s paper burden so significantly that Halton Healthcare no longer needs its in-house print shop. Other organizations, whether they print their own forms or outsource them, can realize a similar reduction in print burden and cost.
Rapid response when COVID-19 struck
In 2020, COVID-19 forced Halton Healthcare to quickly develop an alternate solution for registering patients that would minimize the risk and exposure of its registration clerks.
Yet nurses’ time and attention are finite. The more they devote to forms processes, the less they can devote to patient care. And when they devote less time and attention to patients—or leave the profession entirely—patient care suffers.
Working with Interlace Health, the organization created a new, risk-free registration process in which clerks registered patients via phone. Chart and lab requests printed directly to the testing center, removing the need for clerks to deliver them in person.
The organization started with one testing center per site, but the demand volume created an urgent need for more. Interlace Health solutions helped give them the ability to easily set up four clinics per site, with little startup time.
A live case study with Leovee Reyes
Leovee Reyes is a 13-year veteran at Halton Healthcare. As an Applications Analyst, she’s been instrumental in integrating Interlace Health solutions over the years, with credit due for helping make all the ensuing benefits possible.
On May 19, I chatted with Leovee about developments over the last couple of years. Our webinar serves as a kind of live case study, answering key questions about Halton Healthcare:
- How have their registration processes continued to evolve during the pandemic?
- What kinds of savings and advantages have they realized from streamlined forms management?
- And does anyone miss the print shop?
To explore the answers and learn more about Forms on Demand, please watch How Forms on Demand Relieves Paper Overload: A Live Case Study.