Exploring Opportunities to Enhance Operational Resilience During EHR Downtime

Healthcare organizations today are more dependent than ever on digital systems, making EHR downtime not just an IT issue, but a true operational risk. In this webinar, industry leaders explore how health systems can strengthen resilience by shifting their mindset from technology recovery to maintaining safe, continuous patient care. Panelists discuss the growing challenges of limited paper-based experience among clinicians, the risks of fragmented workflows during downtime, and the importance of structured documentation to ensure continuity and accurate recovery. They also highlight the value of proactive planning, cross-functional collaboration, and regular training to prepare teams for real-world scenarios. Ultimately, organizations that treat downtime as a documentation and operational challenge, not just a technical one, are better positioned to protect patient safety and maintain continuity.